Frequently Asked Questions
Get important answers here!
Q: Does the price include set up and delivery?
A: Yes, although additional fees may apply for areas farther out. Remember prices do not include sales tax.
Q: Do you deliver to other cities?
A: Yes, we deliver to the entire RGV, we have even gone as far as San Antonio but once again, please be aware that due to gas prices and the possible need for an extra truck and labor that additional travel fees may apply. Please call our office for a current quote.
Q: How long do I get to have my rental item(s)?
A: You pick the time frame, normally, it is 6 hours but some customers rent for 8, 10, 12+ hours, no worries, same price. We just ask you give us the start and end time of your party or event so we can plan accordingly for our deliveries.
Q: Are customers allowed to pick up rental items?
A: Yes, only on certain items. Please call our office for more details. Keep in mind all customer pick up orders must be paid via credit card on our website, no exception. Any order not processed via this method will be canceled. All customers must view this YouTube video to ensure proper set up of the rental item. Please also view this youtube video for proper take down of the rental item. If the rental item is not returned within the designated time frame as shown on your contract, your credit card will be charged another full day rental. If the rental item(s) are not returned as they were picked up from our warehouse, your credit card will be charged a $35 processing fee plus additional fees if needed. Please call our office with any questions regarding customer pick up orders.
Q: When do you set up?
A: Normally we arrive 1-2 hours before your scheduled time on your contract. If we are in your area earlier for another near by customer, we will call you to see if we can deliver then, sometimes way earlier than your original scheduled time. Don't worry, no additional fee. We will call you the day before your scheduled party or event to confirm delivery details. Please ensure you will be there when we arrive for the set up so you may direct our delivery crew where to set up.
Q: We've rented some really dirty jumps from other companies in the past. Are they always that dirty?
A: No. The jump should be clean when you get it. Funland Moon Jump cleans and disinfects after every rental.
Q: Do we have to keep it plugged in the entire time?
A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That%uFFFDs why we require an outlet within 50%uFFFD of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Q: What about parks? Do parks have electricity?
A: We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a resonable cost. Also, parks are first come, first serve so get your spot early in the day.
Q: What payments do you take?
A: Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.
Q: What if we need to cancel?
A: Please check out our policies page for details.
Q: Do you require a deposit?
A: Yes all orders require a $50 Credit Card deposit. The are fully refundable if you cancel your order at least 8 days prior to your rental date. If you cancel between 2-7 days prior to your rental you will be given a raincheck that is good for 6 months from the date of the original party date.
Q: How big are the jumps?
A: Most of our jumps (all of our character jumps for example) are 15%uFFFDx15%uFFFD which is a little bigger than many companies rent. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can%uFFFDt rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.
>b>Q: What about the big jumps? Any special requirements?
A: Check the requirements listed with each jump. Also, make sure you have at least a 4%uFFFD access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.
Q: What surfaces do you set up on?
A: We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can%uFFFDt set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
Q: Can we see a copy of your contract and safety rules?
A: Yes. There is a link in your receipt once you've ordered or you may contact our office.
Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don%uFFFDt want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.