Frequently Asked Questions
Get important answers here!
A: Weather is a unique topic and a very important one. Please check your weather app or weather details a few days prior and let us know about your event. If you wish to cancel, please view our cancellation policy below. On the day of the rental date, there are no refunds, rescheduling, or, credits issued. Please understand we create our workday and deliveries based on the orders we have scheduled. On the day of your order, we are ready for your delivery. Please plan accordingly and help us help you.
Q: How do I ensure your items are clean?
A: The safety of your kids and guests is our #1 priority. We clean, disinfect and sanitize our items after each use. We have been doing so since starting our company in 2007.
Q: Does the price include set up and delivery?
A: No, delivery and pick-up fees apply. Also, remember, prices do not include sales tax.
Q: Do you deliver to other cities?
A: Yes, we deliver to the entire RGV, we have even gone as far as San Antonio but once again, please be aware that due to gas prices and the possible need for an extra truck and labor that additional travel fees may apply. Please call our office for a current quote.
Q: How long do I get to have my rental item(s)?
A: You pick the time frame, normally, it is 6 hours but some customers rent for 8, 10, 12+ hours, no worries, same price. We just ask you to give us the start and end time of your party or event so we can plan accordingly for our deliveries.
Q: Are customers allowed to pick up rental items?
A: Yes, only on certain items. Please call our office for more details. Keep in mind all customer pick-up orders must be paid via credit card on our website or at our office, no exceptions. Any order not processed via this method will be canceled. If the rental item is not returned within the designated time frame as shown on your contract, your credit card will be charged another full-day rental. If the rental item(s) are not returned as they were picked up from our warehouse, your credit card will be charged a $35 processing fee plus additional fees if needed. Please call our office with any questions regarding customer pick-up orders.
Q: When do you set up?
A: Normally we arrive 1-2 hours before your scheduled time on your contract. If we are in your area earlier for another nearby customer, we will call you to see if we can deliver then, sometimes way earlier than your original scheduled time. Don't worry, no additional fee. We will call you the day before your scheduled party or event to confirm delivery details. Please ensure you will be there when we arrive for the set up so you may direct our delivery crew where to set up.
Q: We've rented some really dirty jumps from other companies in the past. Are they always that dirty?
A: No. The jump should be clean when you get it. Party With Us RGV, LLC cleans and disinfects after every rental. If the item is dirty upon set up, we will clean, sanitize and disinfect the item in front of you at your location.
Q: Do we have to keep it plugged in the entire time?
A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That is why we require an outlet within 50ft of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy-duty cords.
Q: What about parks? Do parks have electricity?
A: We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a reasonable cost. Also, parks are first come, first serve so get your spot early in the day.
Q: What payments do you take?
A: Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.
Q: What if we need to cancel?
A: Any payments are Non-Refundable. If you need to cancel for any reason, you must cancel via text to 956.358.3393 or via email at email@example.com. Cancelation must be done the day before your scheduled party/event. If canceled the day before, you may use the credit for up to 6 months from the original party/event date.
Q: Do you require a deposit?
A: Yes all orders require a 50% Credit Card deposit. Remember, any payments are Non-Refundable.
Q: How big are the jumps?
A: Most of our jumps (all of our character jumps for example) are 15x15 which is a little bigger than many companies rent. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.
Q: What about the big jumps? Any special requirements?
A: Check the requirements listed with each jump. Also, make sure you have at least a 8ft access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.
Q: What surfaces do you set up on?
A: We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
Q: Can we see a copy of your contract and safety rules?
A: Yes. There is a link in your receipt once you've ordered or you may contact our office.
Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high-traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower, etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.